  
  Making trans and

  non-binary inclusion

  work in the real world

  
Conversations about gender diversity can feel tense, high-stakes, or easy to get wrong.

Many of the organizations and people we work with come to us feeling unsure, worried about backlash, or concerned about making decisions that won’t hold up.

Our role is to bring clarity and calm to complex situations.

TransFocus helps organizations and individuals move forward with confidence by reducing confusion, lowering the risk of escalation, and supporting decisions that work in practice—not just in theory.

Visual of a diverse group of folks smiling

What we focus on

TransFocus specializes in gender diversity work that directly affects trans and non-binary people, particularly where decisions involve real spaces, real people, and public accountability.

This includes situations where:

staff unsure of how to handle issues
access and safety intersect
law and lived experience don’t align neatly
people hold strong or conflicting views
the cost of getting it wrong is high

Functionally, this means we focus on reducing implementation failure—by addressing structural ambiguity early and helping people carry decisions out without unnecessary conflict or harm.

Risk Assessment

How we work

People consistently tell us that our approach feels calm, respectful, and non-judgmental.

That matters, especially when individuals are worried about saying the wrong thing or being perceived as out of step.

This demeanour is intentional.

It helps surface concerns early, reduces defensiveness, and makes it possible to work through difficult trade-offs without polarization stalling progress.

In practical terms, this approach:

improves participation
supports clearer decision-making
reduces escalation during implementation

How are you engaging with gender diversity?

Please choose the path that best reflects your role or needs.

I work with or lead an organization

- staff education and frontline practice
- washrooms or change rooms
- policies, forms, or data systems
- legal or regulatory constraints
- fear of backlash, complaints, or stalled progress

I’m an individual learner or community member

You may be looking for:
- clearer understanding and language
- thoughtful discussion of complex issues
- ways to support trans and non-binary people responsibly
- learning that reduces fear rather than adding pressure

For Organizations

We help organizations make defensible, workable decisions that reduce risk and hold up under scrutiny—while supporting staff to implement those decisions with confidence.

For Individuals

Our individual-facing work focuses on clarity, care, and practicality, helping build public understanding and trust.

Our Clients

Testimonials

“Kai is definitely one of the best consultants in the gender identity space. He was able transform our thinking at EY and help us focus on improving our systems and processes. Kai is creative, innovative and full of great ideas.”

– M De Angelis, Diversity and Inclusiveness Leader at EY Canada

94% found TransFocus' educational content very to extremely useful

- TransFocus Feedback Survey

Transfocus_testimonial_SAP_27d822ce4864c0baf0c7f00b3013a1b1.jpg

“Both Drew and Kai were extremely knowledgeable on the topic and provided a quick and easy transition guideline to apply to the workplace.”

– M. Narang, HR Business Partner

Transfocus_Stat2_923a533b66945e06e41d1240dd029962 (1).jpg

95% session attendees plan to incorporate the information into their everyday lives

-TransFocus Feedback Survey

TransFocus_testimonial_TD_c89049d12ec2f9f051fc8c234bbbeb53.jpg

“Through the in-depth knowledge of TransFocus’ tailored training program, we were able to reach over 350 employees with training, further supporting TD's continued goal to be the bank of choice for the LGBTQ community.”

– D. Retzlaff, Associate Vice President/Co-Chair TD LGBTQ Resource Group

93% of managers are somewhat or much more confident on the topic of gender diversity

-TransFocus Feedback Survey

Difficult conversations don’t have to become heated

Kai Scott’s TEDx talk offers a glimpse into how TransFocus approaches gender diversity with calm, clarity, and care—speaking plainly, without blame or simplification, even when disagreement is present.

Watch TEDx

Tips n’ Tools To Your Inbox

Sign up for emails that include trusted resources, helpful tips, and access to webinars that help you create a gender inclusive workplace.

When you sign up, we will send you a free downloadable resource to support your continued learning! This month, we are sending our guide: Rethinking Safety in Washrooms - a practical guide for anyone wanting to be a part of creating more inclusive, respectful spaces.

Making trans and non-binary inclusion work in the real world

Conversations about gender diversity can feel tense, high-stakes, or easy to get wrong.