• Hello. Welcome to TransFocus Consulting.

    We provide transgender resources to policy makers, employers and leaders across diverse sectors.

    Whether you are looking to ensure your customer washrooms, services and practices are gender inclusive, or supporting an employee who is transitioning their gender in the workplace, we are here to help.


    We bring unique expertise and a pragmatic and collaborative approach. Together, we can assist your team to connect transgender inclusion to the broader benefit of all employees and customers or clients.

  • Our Services

    We work collaboratively with your team to identify where there may be current gaps and opportunities to strengthen your organizational commitment to transgender inclusion across key service areas. Whether you are seeking a comprehensive systems approach across multiple service areas, or advice to address a single issue, we can provide feedback and recommendations that are practical to resource and implement.


    Human Resources

    TransFocus has developed Workplace Gender Transition Guidelines that include a comprehensive checklist to guide HR Managers when supporting a transitioning employee. We work together with HR and the employee to support the process and can provide Rountable sessions for immediate co-workers and managers.

    Facilities: Washrooms

    TransFocus can conduct a walk through assessment of your current facilities and provide innovative solutions for modifications with an eye to cost, as well as, recommended designs for inclusive washroom signage. We include a developed template for an accompanying internal communications plan to equip staff with tools to respond to potential questions and champion the conversation.

    Gender Data

    Many organizations collect gender data to inform business decisions, product and services and to measure employee equity goals. Yet often gender response categories have been limited to "female" or "male" which may exclude transgender people. We work with your team to understand organizational objectives and provide tailored solutions that balance inclusivity and pragmatic data management needs.


    Products + Services

    TransFocus supports your organization to ensure your products and services are not unintentionally excluding transgender customers. We can assess and tailor your customer service scripts, processes and protocols toward broader inclusion across diverse genders.

    Marketing + Communications

    Many organizations are interested to include inclusive language and visuals that reflect gender diversity. We offer consultation and support to strengthen your communications materials and strategies to build loyalty among this unique market and the broader LGBT (Lesbian, Gay, Bisexual and Transgender) communities.


    For many people, transgender rights are new territory. Terminology and concepts may feel overwhelming, if not intimidating. We bring an open and friendly approach to provide your team with a safe space to practice tools, language and scenarios. Sessions can be tailored to meet the needs of Senior Leadership, HR Managers and frontline employees. We believe we are all learning together.

  • Case Study: Improved Access for Trans Customers and

    Increased Organizational Efficiencies

    In conducting assessments of gender with companies, we often encounter how gender is being used as a proxy to achieve organizational objectives that unknowingly or unintentionally harm or challenge transgender employees and customers and also cause more work or issues for staff without necessarily yielding the desired outcomes.


    By way of example, one of our clients undertook a comprehensive assessment of gender within their organization. We discovered several key inefficiencies and lost market potential due to inadvertently exclusionary practices related to gender. In particular, they had procedures that required a lot of staff time to regularly request or assume the gender identity of customers in order to shuffle customers between various gender-specific products with the assumption that this would yield safe(r) conditions. However, these practices forced transgender customers to out themselves in order to gain access to particular products.


    This unnecessarily pitted inclusion objectives against desired safety outcomes. Through our assessment process, we were able to offer a more direct measure of safety by re-focusing staff efforts on the behaviour of customers rather than their gender. This was delineated in a Code of Conduct with descriptions of unacceptable behaviours and related consequences. This reframe on safety facilitated self-determined access of transgender customers to the gendered products that were right for them without disclosure of gender identity. This shift also had related benefits of helping to reduce the work load of staff while giving them a powerful tool to navigate complex behavioural issues with other customers.


    For more information on this and other case studies, please contact us for about our services and how they can help your organization improve inclusion of transgender customers and unlock organizational inefficiencies related to gender.

  • Our Story

    We began working together in July 2013 as part of the Trans and Gender Variant Inclusion Working Group tasked with developing recommendations to improve transgender inclusion at the facilities of the Vancouver Park Board. We co-led an extensive community consultation that employed a variety of methods: focus groups, surveys and polls to engage transgender residents, Park Board staff and patrons in the recommendation process.


    What emerged was a rich understanding and insight into the many areas where transgender patrons experience barriers accessing public space and programs balanced with the needs of other patrons, such as those with disabilities, families and religious needs. Drawing upon each of our professional expertise, we synthesized the broad range of issues that surfaced to develop a comprehensive set of interconnected measures. The set of 77 recommendations the working group developed and advanced was unanimously accepted by Park Commissioners on April 28, 2014. We have been actively involved in the process of implementing the recommendations within the context of operational realities.

    Drew Dennis

    Pronouns: They/Them

    My education in business at Western University prepared me to become a leader in understanding social impacts within the context of organizational bottom lines. With this knowledge, I have served LGBT communities as an accomplished executive leader for more than 20 years. My focus has centred on organizational development and building high-impact, collaborative teams. As the co-founder and Executive Director of Out in Schools, I led the development and design of creative, relevant and engaging LGBT curriculum for high schools across British Columbia. Tides Canada named Out in Schools as one of the Top 10 Organizations in 2011 to build innovative solutions to complex social issues.

    Kai Scott, M.A.

    Pronouns: He/Him

    I am a senior social scientist educated in the field of International Development with over 10 years’ experience developing and managing complex and long-term processes involving multiple stakeholders with varied objectives, capacities and interests. I collect, manage and assemble robust data sets from multiple sources into coherent and clear reports to inform direction and decisions on major mining and energy projects. My experience has focused on increasing organizational capacity among resource development companies to effectively and meaningfully engage with Aboriginal groups across Canada by identifying issues, interests, concerns and rights using a variety of field- and desk-based methods and tools.

  • Clients

    “Both Drew and Kai were extremely knowledgeable on the topic and provided a quick and easy transition guideline to apply to the workplace. They also hosted roundtable discussions with different employee groups which was very well received. What I appreciated most was their openness and courage to talk about their personal journey that really helped to highlight the multiple dimensions of gender identity.”

    ~ M. Narang, HR Business Partner

    "We engaged TransFocus Consulting to conduct a stakeholder consultation with departmental representatives, as well as selected advisory committees and service providers. The result was a comprehensive, well-written report with detailed recommendations on how we can continue enhancing trans*, gender variant and two-spirit inclusion at the City, from programs and services to public spaces and facilities. Both Kai and Drew are highly regarded subject matter experts with a very thoughtful, collaborative style. It was a pleasure to work with them and I would certainly look forward to doing so again."

    ~ A. Nickerson, Director of Equity and Employment Office

    "We engaged Drew and Kai to review the design and communications plan for our inclusive washroom signage update. What we received was open, honest dialogue, as well as an understanding of all aspects of inclusion. Working with TransFocus was a pleasure, and allowed us to feel confident regarding the final selections. Drew and Kai were passionate about assisting the process and always just a phone call away. The communications tools provided were a great help in deepening staff understanding of the gender spectrum."

    ~ S. Gill, Facility Planning Officer

    “Kai and Drew were amazing. They guided us to create a welcoming environment for our employee that was transitioning into their new self. They bring a personal and practical approach to a very important topic.”

    ~ V. Brydon, Senior Director of Human Resources

    Other Clients:

    • BC Council of Admissions and Transfers
    • BC Law Institute
    • CA Technologies
    • Collingwood Neighbourhood House
    • Hostelling International Canada, Pacific Region
    • Independent Schools Association of BC
    • Justice Institute of BC
    • Lunapads
    • Miller Thomson
    • SNC-Lavalin
    • TELUS
    • University of British Columbia
    • Vancity
    • WorksafeBC
  • TransFocus in the Media

    Vancouver Sun on July 28, 2016

    "Within our education and awareness sessions, a really big piece that we bring to people is the permission to ask questions and make mistakes."

    Roundhouse Radio on August 12, 2016

    "During the training sessions, we are unravelling gender, including the very limited concepts of gender - primarily that gender is a binary system [of man and woman], when actually it’s a spectrum. When we start to talk about these concepts openly and honestly, we find it unlocks many other doors where we had previously been at an impasse on issues.”

    Globe & Mail on July 13, 2016

    “I think you want to maintain the momentum but you also have to temper that with some realism – that sometimes things are going to take a little time because you want to take the time get them right.”

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